Troubleshooting

Box freezes or is taking too long to load
In iTV Viet, when the box is frozen or it is "Loading" a program  and you want to stop it, you should not disconnect the powers supply. Instead, g...
Sun, 21 Jun, 2015 at 1:20 PM
Screen picture is dark
If your iTV Viet is in stand-by mode or if you don't use it for a while, the screen picture will occasionally get dark. To fix this, go to the Home Pag...
Sun, 21 Jun, 2015 at 1:07 PM
Volume is too low
The volume for the iTV Viet box and the TV remote is separate. Try both remotes first. If your volume is too low in iTV Viet, then restart your box by click...
Sun, 21 Jun, 2015 at 1:28 PM
iTV Viet "Fails" to load the program
Occasionally the box will get disconnected from the Internet. If you get a "Fail" message with a sound effect, you need to Reboot the box or check...
Sun, 21 Jun, 2015 at 1:55 PM
Announcements running at the bottom of the screen
You will see updated announcements running at the bottom of your screen in iTV Viet. Please read them and check if your  iTV Viet version is the same as the...
Sun, 21 Jun, 2015 at 4:52 PM
Box is running slow or you can't see the updated version in the top left corner
Sometimes when you download a lot of apps or programs, your storage space will get smaller and make the box slower and iTV Viet won't update so you hav...
Tue, 23 Jun, 2015 at 11:07 AM
Watching videos from the website with the error message
If you get an error message or hear a notification when you click on an add-on (square box from the iTV Viet menu), you should try returning to the main iTV...
Sun, 21 Jun, 2015 at 4:50 PM
DramaFever won't load or shows an error when opening
To use Drama Fever, you may need to log into your Google account or create a new Google account: - Go to HOME and open Google Play Store. - You can ...
Mon, 27 Jul, 2015 at 6:59 PM
Openload Pairing
If you get a message that asks you to pair at openload.co/pair. Use your computer, tablet or smartphone Open an Internet Browser and go to: www.open...
Sat, 1 Apr, 2017 at 1:48 PM
The new version allows you to clear data. No need to factory data reset.
If your box updates to version 6.XX and if iTV Viet is missing any add-ons, then you don't need to factory reset; it takes longer time to recover. How...
Wed, 14 Feb, 2018 at 3:09 PM